✦ real humans, real help
We’re here when something isn’t working
Stuck on a install step, found a bug, or just not sure where to start?
Reach out — we read every message and get back to you as soon as we can.
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Product support
support@vanhix.com — bugs, billing, install help, and feature questions for our existing products.
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Custom Fusion add-ins
business@vanhix.com — want a new add-in to automate your Fusion workflow? Tell us what you need built.
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We respond quickly
Most messages get a reply within 1–2 business days. Urgent install blockers, we prioritize.
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Help us help you
Tell us which product, what you expected, and what happened instead. Screenshots speed things up.
Custom Fusion add-ins
Need something we haven’t built yet? VanHix develops custom Autodesk Fusion add-ins to automate
repetitive ECAD, PCB, and manufacturing workflows — from one-click library fixes to CAM import pipelines.
- Workflow automation inside Fusion Electronics and PCB design
- Private add-ins for your team or a public Autodesk App Store release
- Scoped to the problem — no bloated platforms or long discovery phases
Describe your workflow, what you do today, and what you want automated. We’ll reply with next steps.
What to include in your email
The more context you give, the faster we can fix it. A good support email usually has:
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Which product
e.g. Salesforce UI Enhancer, Name+Value, or CAM Viewer — or “not sure yet.”
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Your setup
OS version, browser or Fusion version, and how you installed (store vs direct).
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Steps to reproduce
What you clicked, what page you were on, and what went wrong.
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Screenshots
A picture of the error or missing UI beats a paragraph every time.
Product-specific help
Each product has its own page with install steps, FAQ, and known limitations.
Sign-in, Free vs Pro, missing buttons, Email AI, and subscription questions.
Product page & FAQ →
Install, Update vs Update All, label fixes, and uninstall help.
Product page & FAQ →
Install, ODB++/Gerber preview, layer import, and uninstall help.
Product page & FAQ →
Common questions
- How do I contact VanHix?
- Email support@vanhix.com for product support — bugs, billing, and install help. For custom Fusion add-in projects, email business@vanhix.com. No chat bots, no phone tree.
- Can you build a custom Fusion add-in for our workflow?
- Yes. Email business@vanhix.com with a short description of your Fusion workflow, what you want automated, and any deadlines. We’ll follow up to scope the work.
- I have a billing or subscription question
- Email us with the address you used to sign in. For the Salesforce extension, Pro subscriptions are handled via Razorpay — include your payment email if it’s different from your sign-in email.
- Is my data shared when I ask for help?
- Only what you send us in your email. We don’t pull data from your device or accounts. See our privacy policies for how each product handles data.
- I found a bug — what happens next?
- We’ll confirm we received it, ask for anything missing, and ship a fix in a product update when we can. We’ll let you know when it’s live.
- Can I request a feature?
- Absolutely. Tell us what you’re trying to do and why the current tool doesn’t cover it. We build for real workflows.
Still stuck?
Don’t overthink it — send an email and we’ll figure it out together.
This page is the official Support URL for the Salesforce Support UI Enhancer Chrome Web Store listing. Extension privacy: privacy-extension.html.